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The Sales Representative receives requests and inquiries from customers and provides product and price information, including quotations (bids). They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.
Reports directly to the Sales Manager. Coordinates activities with Marketing, Production, Accounting, and Customer Service.
The Sales Representative Job Description is mentioned in the following procedures:
Procedure ID and Name
Policies & Procedures Manual
|REV101 Sales Order Entry||Accounting|
|REV103 Customer Credit Approval and Terms||Accounting|
|REV107 Sales Tax Collection||Accounting|
|AD1020 Sales Supplies||Sales & Marketing|
A high school diploma or GED is required; a bachelor’s degree in business or marketing is preferred. Good communications skills, a working knowledge of computer applications, and the ability to work well with people is essential. Proficient in telephone communications required. Competent in assessing customer needs and identifying sales opportunities. Ability to work independently with solid time-management and organization skills.
Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.
Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting expected; occasional exertion of up to 10 lbs. of force may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and fax machines.
Good reasoning ability is required to solve a wide range of business problems. Able to understand and utilize financial reports and legal documents to conduct business.
The job is performed indoors in a typical office setting. Activities include extended periods of sitting and extensive work at a computer, phone, and/or calculator.