IT Support Center Manager Job Description | JD0690

$ 4.99

Included in these items:MORE SAVINGS

IT Policies and Procedures Template Manual $ 495.00
How to Write Job Descriptions Guide $ 14.99

IT Support Center Manager Job Description Template Word


Are you looking for a comprehensive and customizable job description template for an IT Support Center Manager? Look no further than our IT Support Center Manager Job Description Template Word product.

This template is designed to help you create a job description that accurately reflects the responsibilities and requirements of an IT Support Center Manager. It includes sections for job summary, essential duties and responsibilities, qualifications, education and experience, and physical demands and work environment.

With this template, you can easily tailor the job description to your organization’s specific needs and requirements. You can add or remove sections as needed, and customize the language to match your company’s tone and culture.

By using our IT Support Center Manager Job Description Template Word product, you can save time and ensure that your job description is accurate, comprehensive, and effective in attracting qualified candidates. It can also help you ensure that your hiring process is fair and consistent, as all candidates will be evaluated based on the same criteria.

Don’t waste time creating a job description from scratch. Use our IT Support Center Manager Job Description Template Word product to create a professional and effective job description that will help you find the right candidate for your organization.


IT support center manager
The Information Technology Support Center Manager, or Tech Support Manager, supervises and motivates a staff of tech support specialists, manages the IT service group (aka, “help desk”), helps prioritize tech support requests, and helps ensure prompt, satisfactory resolution of requests and problems.


  • Motivate a team of tech support personnel (hardware/software specialists) via performance assessment and coaching, career planning, and educational goals
  • Supervise tech support quality calibration and validation
  • Ensure periodic review, analysis of tech support’s performance; identify opportunities for improvement (with respect to tools, methods, etc.)
  • Facilitate resolution in the case of escalated support requests and engage appropriate support personnel
  • Ensure appropriate follow-up with external and internal customers
  • Make decisions quickly and decisively, often with limited information


Reports directly to the IT Manager (CTO, IT Systems Admin, etc.). Assists and works in conjunction with Information Technology staff and end users to facilitate IT support services.


The IT Support Center Manager Job Description is mentioned in the following procedures:

Procedure ID and Name

Policies & Procedures Manual

ITAD102 IT Records Management IT Policies and Procedures Templates
ITAD104 IT Device Naming Conventions Computer & Network (IT)
ITAD106 Network Infrastructure Standards Computer & Network (IT)
ITAD110 IT Department Satisfaction Computer & Network (IT)
ITAM101 IT Asset Standards Computer & Network (IT)
ITAM102 IT Asset Management Computer & Network (IT)
ITAM104 IT Asset Assessment Computer & Network (IT)
ITAM105 IT Asset Installation Satisfaction Computer & Network (IT)
ITSD105 Computer Malware Computer & Network (IT)
ITSD108 IT Incident Handling Computer & Network (IT)
ITSW112 Software Training Computer & Network (IT)
ITTS102 IT Support Center Computer & Network (IT)
ITTS104 IT Troubleshooting Computer & Network (IT)


A bachelor’s degree in information technology or equivalent education/experience level is required. Must have tech support experience at operational and managerial levels.

Must have demonstrated ability to lead a diverse team of computer hardware/software support specialists (technicians). Good communication skills and the ability to work well with technical and non-technical people at all levels are essential, as are strong coaching/mentoring skills. Project management experience preferred but not necessary. Need strong customer support skills and experience.

Prefer candidates with one or more recognized industry certifications (e.g., CompTIA A+, Network+; MCTS; CCNA; CISSP). Experience with Remedy Help Desk is required.


Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.

The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office occasionally (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required.

Using a computer while sitting for extended periods is common. Must also be able to position self to install, maintain, or exchange equipment, including under tables and desks.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying binders, laptops) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).


The job is performed indoors in a traditional office setting. Extended periods of sitting while using a computer or other devices are common.


There are no reviews yet.

Be the first to review “IT Support Center Manager Job Description | JD0690”

Your email address will not be published. Required fields are marked *

You may also like…