There are seven Quality Tools you can and should use to understand and improve processes during a process improvement event. Each tool helps you identify sources of variation and aids in the analysis, documentation, and organization of the information, which leads to process improvement. What are those seven quality tools? Continue reading What Quality Tools Are Used for Process Improvement?
When the customer has finally decided on the color of the dress and the size of their new shoes, it will be up to your Ecommerce checkout page to seal the deal. So naturally, this is the crucial point in the shopping journey that can either close the sale, or inflate your cart abandonment rate if it’s not optimized properly. Organizing and optimizing the checkout process should be one of your key objectives if your goal is to build a competitive advantage, and remain relevant in the hearts and minds of your customers. Continue reading 5 Effective Ways to Optimize Your Ecommerce Checkout Process
Unfortunately (for some of us), it’s that time of the year again. All over the USA and even outside the country, individuals (like me) are filing their Federal and state tax returns at the last possible moment. I’m sure a number of companies are bound up in the rush to beat tonight’s deadline, too (my friends who are CPAs are overwhelmed with work right now). So what policies and procedures lessons from the IRS should you learn? Continue reading What Policies and Procedures Lessons Can You Learn from the IRS?