Product Returns Procedure | PM1070

Product Returns Procedure

The Product Returns Procedure outlines the steps and documents to be used for customers returning goods. This procedure helps ensure adequate control of inventory and provide timely and accurate refunds to customers, all sales of products returned must be in accordance with the following return procedures. It covers all company products and service parts and affects the Sales, Customer Service, Inventory Control, and Accounting (Credit) departments. (8 pages, 647 words)

Upon being notified by the customer of its intent to return the company’s goods, the Customer Service Representative (CSR) should prepare a Returned Good Authorization form and submit it to the affected Sales (Service) Department manager for approval or denial. Receiving should inspect and count returned items and record the results on the form. The Customer Service Manager should report observations, findings, etc., to Top Management, Sales, and Customer Service.

Product Returns Procedure Activities

• Customer Returns Origination
• Receiving and Processing Returned Goods
• Reviewing Customer Returns

Product Returns Procedure Forms

• Returned Goods Authorization
• Customer Returns Database