The Software Training Procedure ensures that customers and employees can effectively operate your company-developed software.
The Software Training Procedure also promotes customer satisfaction with company products and services. The training procedure applies to all software products and updates released by your company. (6 pages, 1157 words)
Software Training Responsibilities:
The Software Trainer is responsible for developing training materials and training classes, scheduling classes and facilities, developing training plans, and providing instruction.
The Tech Support Manager is responsible for setting up computer equipment to be used in software training.
The Training Manager is responsible for reviewing course evaluations and recommending changes to software courses.
The Training Assistant is responsible for entering courses, trainers, and schedules into the training course log (or database).
Maintenance is responsible for setting up non-computing equipment (tables, chairs, etc.) for training.