The Shipping Freight Claims Procedure describes proper methods for shipping and filing freight claims so that your company can minimize damages to goods from consignment and recover full amounts for any losses incurred by shipping damage or loss of goods.

The Shipping Freight Claims Procedure applies to all goods shipped and received by domestic carriers and involves receiving and warehouse personnel and purchasing. (4 pages, 1177 words)

Shipping Freight Claims Responsibilities:

The Receiving Manager and Warehouse Personnel are responsible for receiving, inspecting materials, and forwarding all paperwork to the Purchasing Manager.

The Purchasing Manager is responsible for accepting or rejecting damaged goods and the filing of all freight claims.

Shipping and Freight Claim Definitions:

Bill of Lading – The documents made out by or on behalf of the shipper that constitute the contract between the shipper and the carrier for the carriage of freight. It may also be known as a waybill or airway bill. The Bill of Lading is a written acknowledgement by the carrier of the receipt of goods to be transported to a designated place and delivery to a named person or to his or her order Before accepting goods for transport, the carrier is required to issue a bill of lading.

Carriage – It is equivalent to the term transportation. Refers to the process or movement of shipments, including all services and operations of the carrier, provided by the carrier.

Carrier – It is the carriage (transportation) company taking responsibility (through the Bill of Lading) for transporting and delivering the consignment (goods) from the consignor (shipper) to the consignee (destination).

Consignment – It is similar to the term “shipment.” It refers to one or more pieces tendered by one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading to one consignee at one destination address.

Consignee – The ultimate person or company, whose name appears on the Bill of Lading, to whom the shipment is to be delivered to by the carrier.

Consignor – It is also known as the shipper. It is the person or company that is originating or shipping the goods.