The Quality Assurance Manager, with input from Manufacturing and Quality Assurance, will fill out a Internal Product Recall Request Template. If all the information indicated on the form is not available, the Quality Assurance Manager will fill in what is available. The request covers the recall class, reason for recall, recall instructions, circulation, and more. The Quality Assurance Manager should immediately distribute the PM1030-1 PRODUCT RECALL REQUEST (INTERNAL) to the following departments, at a minimum:
- Quality (Quality Assurance);
- Public Relations;
- Shipping/Receiving; and
The Public Relations Department should notify the appropriate governmental Recall Coordinator, conveying all pertinent information taken from the Product Recall Request (Internal). The Public Relations Manager should not give the PM1030-1 form, original or copy, to the Recall Coordinator.
The Public Relations Manager should issue a press release and other communications appropriate to the recall classification. The Quality Assurance Manager should ensure that an annual audit of product recall records is conducted, to determine if recall procedures are being properly implemented and that they continue to meet statutory/regulatory, customer, and other requirements.
- PM1030-2 FOOD PRODUCT RECALL CHECKLIST
- PM1030-3 NON-FOOD PRODUCT RECALL CHECKLIST
- PM1030-4 PRODUCT RETURN FORM
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