Customer Satisfaction Survey ISO Template | QP1190-2

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ISO9001 2015 Customer Satisfaction Survey Template


Are you looking for a comprehensive and easy-to-use customer satisfaction survey template that meets the requirements of ISO9001:2015? Look no further than the ISO9001 2015 Customer Satisfaction Survey Template from Bizmanualz.

This template is designed to help you gather valuable feedback from your customers, which can be used to improve your products, services, and overall customer experience. It includes a range of questions that cover all aspects of the customer experience, from product quality and delivery times to customer service and support.

The ISO9001 2015 Customer Satisfaction Survey Template is fully customizable, so you can tailor it to your specific needs and requirements. You can add or remove questions, change the wording, and even include your own branding and logos.

Using this template can help you meet the requirements of ISO9001:2015, which requires organizations to monitor and measure customer satisfaction as part of their quality management system. By regularly conducting customer satisfaction surveys, you can identify areas for improvement and take action to address any issues or concerns.

Overall, the ISO9001 2015 Customer Satisfaction Survey Template is an essential tool for any organization that wants to improve its customer experience and meet the requirements of ISO9001:2015. Order your copy today and start gathering valuable feedback from your customers.

Customer Satisfaction Survey ISO Template

On a monthly basis, the Customer Service Manager should print a sales order report, listing sales orders completed between 90 and 120 days ago. A Customer Satisfaction Survey ISO Template and business reply envelope, addressed to the company’s Quality Assurance department, should be prepared and addressed to each customer listed on the sales order report. If a contact person is not listed, the survey should be sent to the person in charge of the customer department that is using the product. QP1190-2 CUSTOMER SATISFACTION SURVEY covers the model type, hours used per week, questions regarding the service/products, and more.

When a customer returns a Customer Satisfaction Survey ISO Template, the Mail department should promptly route the form to Quality for review. Quality should retain a copy of the survey in a master file for statistical analysis and review, forwarding the original survey to Customer Service Representatives for any immediate action required. The CSR should record conversations, exchanges, and their results on the QP1190-2 CUSTOMER SATISFACTION SURVEY, attaching additional sheets if needed. The completed form should be filed in the customer file or logged in the customer database. A copy of the form may be routed to internal Department managers for their review (e.g., to determine if improvements to products or operational or design areas are required).

Customer Satisfaction Survey ISO TemplateCustomer Satisfaction Survey ISO Template Details

Pages: 01
Words: 275
Format: Microsoft Word 2013 (.docx)
Language: English
Manual: Quality Assurance Policy Statement and Procedures
Procedure: ISO Customer Satisfaction Procedure QP1190
Type: Form

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