The company’s aerospace sales representative should enter sales information on AS9100 Customer Order Template as well as present information regarding the company’s products or services, answer questions, and solicit orders. The Sales Representative should enter accurate and complete information on AS1060-1 CUSTOMER ORDER, including terms, conditions, requirements, customer information, and order configuration.
A copy of the Aerospace Customer Order Template should be submitted to Accounts Receivable to obtain credit pre-approval, if needed, and facilitate processing of applicable paperwork. Payment terms for the customer must be in accordance with the company’s credit policies. Upon approving customer credit and terms, Accounts Receivable should distribute copies of the customer order to the appropriate parties (which should be shown on the bottom of the form).
Customer Service Representatives should review all orders against their corresponding proposals to ensure that the information is correct and no changes have been made. If there are differences between proposals and orders, Customer Service Representatives should contact the customer and keep a record of any such contact. Customer Service Representatives should also notify the Sales Manager of such discrepancies.