The Sales Order Procedure AS9100 summarizes the preparation of documents, paperwork flow, and responsibilities by individuals and departments for processing aerospace orders. This procedure is not intended to be all inclusive; therefore, each individual involved in the sales order process will be responsible for determining that all required and necessary activities and documents are properly completed.
The procedure applies to all individuals and departments involved with the sales process, especially Sales, Customer Service, and Accounting. (8 pages, 1399 words)
Sales Order AS9100 Responsibilities:
The Sales Manager is responsible for initiating the sales process and for obtaining, providing, and reviewing all documents and information from a customer in order to complete the sales order.
Customer Service Representatives are responsible for reviewing sales orders to ensure requirements are adequately defined, that the order is consistent with the quotation if one was provided, and that the company has the capability of meeting the defined requirements.
Accounts Receivable is responsible for facilitating financing of customers and approving terms of all sales in accordance with company policies.
Sales Order AS9100 Definition:
Sales representative – Person (irrespective of title) who communicates with the customer regarding the sale of the company’s products or services