Customer Service Representatives should maintain a Customer Survey Log AS9100 Template, recording pertinent information on all aerospace customer contacts after the sale. AS1190-3 CUSTOMER SURVEY LOG should be reviewed and analyzed and results of analyses reported to Top Management on a periodic basis. The Aerospace Customer Survey Log covers date received, customer name, product description, reason for contact, and more.
The company should use information gathered by Customer Service Representatives to make improvements in its products, services, internal operations, and other aspects of the business. Customer Service Representatives should periodically review and summarize customer feedback, to help the company determine if it is making progress with regard to aerospace user satisfaction levels and to identify trends. Customer Service Representatives should report on customer feedback at Management Review meetings.