Customer Product Requirements Procedure AS9100

The Customer Product Requirements Procedure AS9100 describes the methods used to determine aerospace customer requirements for aircraft products and services. The procedure ensures the company has the ability to meet these requirements before committing to the customer.

This procedure applies to Customer Service Representatives and Sales personnel responding to inquiries from customers regarding products or services. This also applies to the Manufacturing Manager, the Engineering Manager, the Service Manager, and the Procurement Manager supporting Customer Service Representatives in the Quotation Process. (6 pages, 1360words)

Customer Product Requirements AS9100 Responsibilities:

Customer Service Representatives are responsible for coordinating the quotation process and preparing the Quotation.

The Engineering Manager is responsible for preparing cost estimates for new or modified existing products.

The Manufacturing Manager is responsible for providing lead times and reviewing the cost estimate for reasonable labor costs.

The Procurement Manager is responsible for obtaining cost estimates for materials, supplies and subcontracted services if required.

The Service Manager is responsible for providing cost estimates for service requirements.

The Marketing Manager is responsible for developing product and service content for publication (e.g., brochures, letters, advertising, web-based material).

Customer Product Requirements AS9100 Definitions:

Budgetary estimate – Rough estimate of project costs, usually expressed as a range, which is finalized once the contract is awarded. A budgetary estimate is used when the cost to the Company to generate a firm contract amount is high in comparison with the contract amount and the likelihood of receiving the contract.

Customer requirements – Customer needs translated into technical requirements for the product or service; customer wants in stated or implied terms.

Request for Proposal (RFP) – an invitation for suppliers, through a tender process, to bid on a specific product or service.

An RFP typically involves more than price: other required information may include the Company’s information and history, financial information (can the company deliver without risk of bankruptcy), technical capability (used on major procurements of services, where the item has not previously been made or where the requirement could be met by varying technical means), product information (e.g., stock availability, estimated completion period), and customer references that can be checked to determine a company’s suitability.

RFP’s often include specifications of the item, project, or service for which the proposal is requested – the more detailed the specifications, the better the chances that the Company’s proposal will be accurate. Generally, RFP’s are sent to customer-approved suppliers or vendors.

Tender – Process by which a business or government entity seeks quotes for a particular project (e.g., part fabrication, assembly) to be carried out by a contracting company.

Customer Product Requirements Procedure AS9100 Activities

General Aerospace Requirements
Requirements Acquisition
Budgetary Estimates
Revised Requirements
Requirements Proposal Review

AS9100 References

AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
Aerospace Quality Procedures