Policies are most often rooted in undesired consequences.  Something happens that shouldn’t — a door isn’t secure from the outside and someone gets in your building who doesn’t belong — and a policy (i.e., “That door is for exiting the building ONLY in case of emergencies.  It is NEVER to be used as an entry.”) is enacted.

A few — such as high-level, or corporation-wide — policies are designed to promote desirable consequences for an organization, as well as prevent undesired ones.  In this article, we’re going to stick with the first kind.  In any case, the best policies give everyone in the organization a sense of purpose and direction.  So…how do you write a good policy?

Read more...   |    2 Comments »

Last week, we discussed three types of Process Maps: High-Level, Low-Level and Cross Functional or “Swim Lanes” Maps.  This week we will take a closer look at Document Maps, and Activity or Value Stream Maps.

Read more...   |    Leave Comments »

Start by considering what the product is that you produce as an organization and what core processes are needed to produce that product.  In the case of education, the product is learning or a change in behavior as a result of learning something.

Now look at quality in light of behavior change.  What do you design and develop that causes behavior changes.  Certainly that would include teaching methods, but also the curriculum, course length, how the day is structured, homework, grading, extracurricular activities, grade levels, meals served, etc.

Read more...   |    Leave Comments »

We know that it is important to collect information and feedback from external and internal sources in order to identify problems and non-conformances.  But once you have found a problem, what steps do you take to resolve it?

Read more...   |    Leave Comments »

Last week we identified another common process maturity level in many organizations, Phase Two — Documentation.  Frequently, this is where organizations get stuck, and are not able to advance in their management system maturity.  We also covered Phase three – Process Stability.  This week we will describe the next two levels in our process maturity model that we use to describe the phases of an improving effective management system.  We call the third level Corrective Action Phase and the fourth level Preventive Action Phase, and we will see why they are so difficult to reach.

Read more...   |    Leave Comments »

Last week we identified the most common process maturity level in many organizations, phase one — Reactive.  Few organizations are able to advance much farther up in management system maturity.  This week we will look at the next two levels in our process maturity model that describe the phases in which an effective management system comes to life.  The Documentation and Stability Phases.

Read more...   |    Leave Comments »

The present economic downturn looms over the heads of business executives (and their employees) like the Grim Reaper.

How do you ensure your company doesn’t fall prey to the hype or the financial crisis and actually maintains — or even grows! — during this economic downturn? How can you use this time to focus and develop more sustainable customer relationships to increase your customer satisfaction or customer quality?

Read more...   |    Leave Comments »

Question of the Month: Why is due diligence and transparency important?

Due diligence means you are collecting the proper information and ensuring you are aware of all the relevant facts. As the term transparency implies, it means there is a degree of openness and honesty. The recurring theme of October’s articles illustrate how important due diligence and transparency can be to business success.

Read more...   |    Leave Comments »

Businesses Can Quickly Create A Finance And Treasury Management System Of Internal Controls Using Easily Editable Policies, Procedures, And Forms

St. Louis, MO — March 25, 2008 — Bizmanualz, Inc., a business publications, training and consulting company based in St. Louis, MO, today announced the release of a unique new finance, treasury, and accounting resource designed for business owners, controllers, treasurers and executives interested in utilizing internal controls to improve financial operations compliance.

Read more...   |    Leave Comments »

A “Biz-y” Year

We have had a great 2007 at Bizmanualz, with considerable successes for all three product areas (training, off-the-shelf manuals, and consulting) in our mission to help businesses and organizations discover and follow the path to success.

Read more...   |    1 Comment »