Many get these terms mixed up: policy, business Process, Procedure, and Work Instruction. In truth, most people create work instructions and refer to them as procedures. Or they will write a procedure, which is really a process. Some think of these terms as interchangeable. What is a work instruction?
An important aspect of any quality system is to work according to clear-cut Standard Operating Procedures (SOP). An SOP is a policy and procedure document which describes the regular recurring activities appropriate to quality operations. Consistency is the goal or purpose of an SOP, to carry out all operations correctly and always in the same manner. What is a Standard Operating Procedure (SOP)? Continue reading What is a Standard Operating Procedure (SOP)?
We’ve worked steadily on improving our procedures, using the process model (or the Deming Cycle) as the basis for improvement. The typical business process isn’t static, and your procedures shouldn’t be, either. The best companies are the best because they know “change is the only constant”. This article answers the question: how to develop policies and procedures? Continue reading How to Develop Policies and Procedures
There are two very different reasons for writing procedures and your answer defines the results you will get with your procedures. Most people write procedures to document their daily tasks so they can train others or comply with some requirement — kind of a “punch card” or “time clock” mentality. Others are documenting a process so they can produce better process results — a business process improvement mentality. If you want to change your results then you need to change your thinking. So what’s the best way to document processes and procedures?
First, what are processes and procedures? A process defines the big picture and highlights the main elements of your business–breadth. A procedure captures more detailed elements and adds more information for functional responsibilities, objectives, and methods–depth. Taken together, they each have different roles to play in defining the standard operating model of your business. What’s the Difference Between Processes and Procedures? Continue reading What’s the Difference Between Processes and Procedures?
Any worker that enters a job site, be they an office employee or a contractor, needs to know how to do the tasks specific to their work. In an industrial environment, Standard operating procedures (SOPs) are critical to ensuring that tasks and processes are done correctly and safely. Collectively, SOPs provide guidance and certainty for all who need to undertake given tasks, as well as those who manage and supervise said tasks. In general, SOPs have many different benefits. Here are seven tips for writing better SOPs. Continue reading 7 Tips for Writing Better SOPs
What makes artificial intelligent (AI) technology even more special is that some of the AI tools can think and write like human beings. Well, it would be more appropriate to say that they are quite close. It can help you order food or even come up with a great title for your next song! So we have to ask: Are AI Tools Close to Thinking and Writing Like Humans? Continue reading Are AI Tools Close to Thinking and Writing Like Humans?
Technical writing is a highly sought-after skill, especially in an era when so many businesses are actively outsourcing talent. Technical writing is more than document compliance management. If you want to grow your career as a technical writer, you may want to branch out beyond gig platforms and consider building your own company from the ground up. Learn how to take your technical writing to the next level. Continue reading How To Take Your Technical Writing to the Next Level
You do not want to leave your audience confused when you’re writing critical pieces of information like business policies. Nonetheless, there are several grammar mistakes that people make when writing and you may also be at risk of making. What are common grammar mistakes?
You probably spend most of your time writing proposals to clients, senior management memos, or emails to your colleagues. So, how can you develop and improve your writing skills to be as clear and precise as possible? How can you write well so it’s easier to read, yet make your communication stand out? Develop good business writing skills. Continue reading What Are Good Business Writing Skills?