Category Archives: Write Better Procedures

How Do You Make Policies and Procedures Work?

How can you make your policies and procedures work? Customers and readers alike tell us how difficult it can be to keep their policies and procedures up to date. Due to the ever-increasing rate of change, your policies and procedures can get “stale” (ineffective) very fast. What else goes wrong with procedures? Continue reading How Do You Make Policies and Procedures Work?

What’s the Difference Between Procedures and Work Instructions?

Many people confuse procedures and work instructions. In fact, most people write work instructions and call them procedures. Knowing the difference between procedures and work instructions can help you understand the documentation process much better and, therefore, develop great procedure documentation. Continue reading What’s the Difference Between Procedures and Work Instructions?

Policies and Procedures Questions Answered

There is a lot to do for visitors like you at the Bizmanualz website. You can read informative blog posts or articles, download free policies and procedures, or simply browse our products and services. You can also ask us about your policies and procedures projects or business improvement initiatives through our blog or other social media channels. What are some common policies and procedures questions we get? Continue reading Policies and Procedures Questions Answered

Why People Don’t Follow Procedures

We always start our Well-Defined Processes Class by asking the participants “what’s wrong with your policies and procedures where you work?” and we always get the same answers. Students come to the class from different industries, companies, and geographies and yet we still get the same answers every time. So what are the real reasons behind why people don’t follow procedures? Continue reading Why People Don’t Follow Procedures

What Makes Good Procedures Good?

Writing good procedures is an iterative process. The basic steps include developing a process map, drafting the procedure, drafting supporting documents (e.g. forms, job descriptions), testing the documented procedure with the real users, and then continuously updating your process map, procedure, and supporting documents in a PDCA cycle of continual improvement. Continue reading What Makes Good Procedures Good?