Startups need a CFO to ensure stability and growth. They have the financial knowledge to develop strategies that align with business goals. Plus, the CFO brings a unique perspective to the table. They can analyze market trends, negotiate contracts, and identify potential investors. In short, CFOs are essential for startups. Their financial acumen and strategic […]
Read moreAre you considering a career as a business process manager? This article covers everything you need to know, from the skills and education required to the day-to-day responsibilities of the job.
Read moreJust try to imagine closing in each workday with a satisfied sigh, knowing your team has accomplished exactly what you had planned for the day. Unfortunately, this doesn’t happen as often as most business owners would want, but there are ways to make it happen. Listed below are the top five ways to increase workplace […]
Read moreWhether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point. What is a call center business continuity plan (BCP)?
Read moreDo you find it interesting when emails you get have professional email signature with photo and live links to social media feeds? Do you wonder how you could do the same? With an email signature design, your messages can stand out from the storm of emails that most people get every day. How Do You […]
Read moreIf you haven’t started taking advantage of the productivity tools available to scale your business, you’re falling behind. You first need to try some of the most popular tools to get a sense of what’s out there and what will work best for your needs. What productivity tools are used to help businesses scale
Read moreWe’re not at the point where a workforce can nor should be fully automated. However, a partially automated business is more realistic for a hybrid workforce. How do you successfully transition to a hybrid workforce?
Read moreYour set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?
Read moreIn the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program?
Read more