performance

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

SOPs (or standard operating procedures) are customary in medium to large businesses, but less so in small businesses. With fewer employees to oversee, the need to standardize all procedures may feel less urgent. There is also less available time and resources to put towards the creation of SOPs, a task that can initially be very […]

While they are closely related and have the same end goal, they differ in purpose and approach. Sales training and sales coaching each have their own focus. What is the differences between sales training and sales coaching in business learning?

Leading indicators for safety performance are based on an examination of potential risks as well as past incidents that did not result in injury. This can include history such as observation, unsafe actions, and safety meeting attendance. In contrast, lagging safety indicators only look at past injuries. Leading indicators thus give you the ability to […]

Now is the time for management leadership to step up and chart the course for the year ahead. Learn how leaders motivate others.

There are millions of websites on the internet that are quickly outperforming physical retailers in the terms of traffic. However, for a website to work well, continuous measurement is essential to track your website performance. Without it, your website conversion rate would remain stagnant, and you will have no idea how well your website is […]

 The main aspect of performance marketing, which includes numerous strategies and approaches depending on the field, is that business success is defined by a set of key performance indicators (KPI).  How do you track marketing performance?

Many companies overlook the issue of having a problem gambler in the office. This often seems like something distant. Besides, employees’ personal life typically shouldn’t affect their work lives. Yet, with gambling addiction, the situation is a bit different. When someone is a problem gambler, this serious issue will affect various aspects of their life, […]

Workplace productivity plays a vital role in improving your work-life balance. Acquiring work-life balance in today’s fast-paced and unpredictable business space is not straightforward. What Work Habits Increase Productivity and improve your work-life balance?