November 6, 2022

What Are the Steps to a Policies and Procedures Manual?

A lot of work goes into every Bizmanualz "Policies and Procedures" manual. In this article and the one following, we give you an overview of the process.
July 13, 2022

How Do You Create a Customer Friendly Culture in the Company?

Customers are the fundamental element every business needs to survive in today’s highly competitive market. Without them, all the countless hours and effort put into building a company from scratch would be for naught. Because of this reason, many organizations place customer oriented business policies at the top of their priority lists. How do you create a customer friendly culture in the company?
July 6, 2022

Why Are Call Center Standard Operating Procedures Important?

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?
July 5, 2022

How Do You Create An Effective Employee Retention Program?

In the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program?
May 9, 2022

How can Department Communication be Improved?

We all recognize the importance of communication, but how good is our basic communication as managers?
April 6, 2022

How Do You Effectively Manage a Call Center?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center?
March 28, 2022

Is Customer Feedback Important to Your Business?

Inputs to corrective action should come from analyzing customer feedback and from internal sources.
November 9, 2021

Why is it Important to Upgrade the Technology in Your Business?

In many industries, modernizing equipment is the only way to keep a competitive edge. Using information Technology in business can reduce downtime and boost productivity. For small and medium-sized businesses, time is money. Why is it important to upgrade the technology in your business?
October 12, 2021

What Insights Can be Gained from an Analysis of Social Media?

Analysis is an important part of running, managing and optimizing any social media strategy. From the success rate to the areas that need development, a thorough analysis can help us find out everything that matters for our campaign. What insights can be gained from an analysis of social media?