Whether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point. What is a call center business continuity plan (BCP)?
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Read moreThe answer to disaster management planning is to have a disaster plan in place before a disaster. Easily editable word templates make this process easier.
Read moreCould your “crisis and continuity management” plan take a more comprehensive approach? Or, are you satisfied with your current plan?
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