April 6, 2022

How Do You Effectively Manage a Call Center?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have a serious impact on productivity. How do you effectively manage a call center?
February 3, 2021

How Do You Use a Balanced Scorecard?

When sales fall or production quality drops can your business survive if it does not have a solid structure with sound best practices?