Order Acceptance Procedure ISO 9001 2015 | QP1080

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ISO9001 2015 Order Acceptance Procedure Template Word


The ISO9001 2015 Order Acceptance Procedure Template Word is a comprehensive document that outlines the process for accepting orders in compliance with the ISO9001:2015 standard. This template is designed to help businesses streamline their order acceptance process, ensuring that all orders are processed efficiently and accurately.

The template includes step-by-step instructions for accepting orders, including how to verify customer requirements, how to review and accept orders, and how to communicate order acceptance to customers. It also includes guidelines for handling non-conforming orders and how to manage changes to orders.

By using this template, businesses can ensure that their order acceptance process is consistent and meets the requirements of the ISO9001:2015 standard. This can help to improve customer satisfaction, reduce errors and rework, and increase efficiency.

The ISO9001 2015 Order Acceptance Procedure Template Word is fully customizable, allowing businesses to tailor the document to their specific needs. It is also easy to use, with clear instructions and a user-friendly layout.

Overall, the ISO9001 2015 Order Acceptance Procedure Template Word is an essential tool for any business looking to improve their order acceptance process and comply with the ISO9001:2015 standard. With its comprehensive guidelines and customizable format, this template is a valuable resource for businesses of all sizes and industries.

Order Acceptance Procedure

The ISO Order Acceptance Procedure summarizes the preparation of documents, paperwork flow, and responsibilities by individuals and departments for processing sales orders in accordance with ISO 9001:2015.

This procedure is not intended to be all inclusive; therefore, each individual involved in the sales order process will be responsible for determining that all required and necessary activities and documents are properly completed.

The Order Acceptance Procedure procedure applies to all individuals/departments involved in the sales process, especially the Sales Manager, Customer Service Representatives, and Accounts Receivable. (8 pages, 1566 words)

Order Acceptance Responsibilities

The Sales Manager is responsible for initiating the sales process and for obtaining, providing, and reviewing all documents and information from a customer in order to complete the sales order.

Customer Service Representatives are responsible for reviewing sales orders to ensure requirements are adequately defined, that the order is consistent with the quotation if one was provided, and that the company has the capability of meeting the defined requirements.

Accounts Receivable is responsible for facilitating customer financing and approving sales terms in accordance with company policies.

Order Acceptance Definitions

Sales Representative – Person (irrespective of title) who communicates with the customer regarding the sale or acceptance of the order for the company’s products or services.

Order Acceptance Procedure Activities

  • Starting the Sales Process
  • Customer Service
  • Credit
  • Internet (electronic) Orders
  • Changes to Orders

Order Acceptance Procedure References

  • ISO 9001:2015, “Quality Management System – Requirements”, International Organization for Standardization (ISO), Sep., 2015, http://www.iso.org.

Order Acceptance Procedure Forms


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