The company’s Sales Representative (or “Sales”) should present information regarding the company’s products or services, answer questions, solicit orders, and enter sales information on the appropriate order document(s), QP1080-1 CUSTOMER ORDER is one example. The Customer Order ISO Template covers purchase order number, date of order, model number, description, and more. The Sales Manager should enter accurate and complete information on the customer order form, including terms, conditions, requirements, customer information, and order configuration.
The Sales Manager should identify the customer’s specified requirements (including those for delivery and post-delivery activity), requirements not stated by the customer but necessary for the product’s specified or intended use, applicable regulatory (statutory) product requirements, and requirements the company from its unique vantage point considers necessary. The Sales Manager should submit a copy of the Customer Order ISO Template to Accounts Receivable to obtain credit pre-approval, if needed, and facilitate processing of applicable paperwork. Payment terms for the customer should be in accordance with the company’s credit policies.