Order Acceptance Procedure

The ISO Order Acceptance Procedure summarizes the preparation of documents, paperwork flow, and responsibilities by individuals and departments for processing sales orders in accordance with ISO 9001:2015.

This procedure is not intended to be all inclusive; therefore, each individual involved in the sales order process will be responsible for determining that all required and necessary activities and documents are properly completed.

The Order Acceptance Procedure procedure applies to all individuals/departments involved in the sales process, especially the Sales Manager, Customer Service Representatives, and Accounts Receivable. (8 pages, 1566 words)

Order Acceptance Responsibilities

The Sales Manager is responsible for initiating the sales process and for obtaining, providing, and reviewing all documents and information from a customer in order to complete the sales order.

Customer Service Representatives are responsible for reviewing sales orders to ensure requirements are adequately defined, that the order is consistent with the quotation if one was provided, and that the company has the capability of meeting the defined requirements.

Accounts Receivable is responsible for facilitating customer financing and approving sales terms in accordance with company policies.

Order Acceptance Definitions

Sales Representative – Person (irrespective of title) who communicates with the customer regarding the sale/lease of the company’s products or services.

Order Acceptance Procedure Activities

• Starting the Sales Process
• Customer Service
• Credit
• Internet (electronic) Orders
• Changes to Orders

Order Acceptance Procedure References

• ISO 9001:2015, “Quality Management System – Requirements”, International Organization for Standardization (ISO), Sep., 2015.

Order Acceptance Procedure Forms

• Customer Order Form