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The Tech Support Manager should record the user’s responses to the installation on the IT Asset Installation Follow-Up Report Template and forward this report to the Information Technology Asset Manager. The IT Asset Manager should collect ITAM105-1 IT ASSET INSTALLATION FOLLOW-UP REPORT forms and add the information to an Installation Satisfaction Report file (or database).
The IT Asset Manager should review the contents of the Installation Satisfaction Report file, analyze the information (identifying trends, anomalies, etc.), and report its findings to Information Technology Managers. IT Managers should review the Asset Manager’s findings and may make recommendations regarding the findings (which may include corrective or preventive actions).
Format: Microsoft Word 2013 (.docx)
Manual: Computer & IT
Category: IT Asset Management
Procedure: IT Asset Installation Satisfaction Procedure ITAM105