Design a Software Training Evaluation Template to be issued at each class, for the purpose of improving course content and methods. Training facilities maintenance staff should set up the training facility and class-related equipment (desks, chairs, etc.). The Tech Support Manager should set up computer equipment used for training.
The trainer should install the training software and set up any needed props and conduct classes at the appointed times and places. The trainer should have a backup who has course experience, course information, and a course roster, in the event the trainer is unable to fulfill his/her duties.
At the end of the class, the trainer should ask students to evaluate the course. ITSW112-1 SOFTWARE TRAINING EVALUATION FORM may be on paper or it may be online. In either case, course evaluations should be saved to a software support database, for periodic review and course improvements. If the evaluation form is online, the trainer should secure the database so that students have access to only the course evaluation form for the class they have attended. The Training Manager should review the completed course evaluations and determine which, if any, of the students’ suggestions may be incorporated into the course material.
Format: Microsoft Word 2013 (.docx)
Manual: IT Policies and Procedures Templates
Category: Software Development
Procedure: Software Training Procedure ITSW112