IT Server-Network Support Procedure | ITTS103

IT Server-Network Support Procedure

The IT Server-Network Support Procedure’s purpose is to ensure security and continuous availability of your company’s IT infrastructure. The network support system should also provide around-the-clock support for the infrastructure and those who use it, as well as provide a framework for technical support of the your company’s servers and network.

The IT Server-Network Support Procedure applies to all company servers and to your company’s IT network. (8 pages, 1591 words)

IT Server-Network Support Responsibilities:

Information Technology Managers are responsible for assessing current support, conducting needs assessments, developing the Server/Network Support Plan, overseeing implementation of the Plan, monitoring the Plan’s progress, and updating the Plan.

The Technology Review Committee is responsible for reviewing the Plan and any updates to it and for giving final approval to the Plan.

The Server/Network Support Team is responsible for maintaining the company’s servers and Information Technology network in accordance with the Plan and for reporting on server and network status.

IT Server-Network Support Definition:

Multi Router Traffic Grapher (MRTG) – A tool for monitoring traffic load on network-links. MRTG generates HTML pages containing graphical images, which provide a live visual representation of this traffic.

IT Server-Network Support Procedure Activities

• Server/Network Support Planning
• Server/Network Support Plan
• Server/Network Support Plan Review
• Server/Network Support Plan Update

IT Server-Network Support Procedure References

• ISO 17799:2005 Standard-Information Technology-Code Of Practice For Information Security Management, Clause 8.5 (Network Management)
• Sarbanes-Oxley Act of 2002

IT Server-Network Support Procedure Forms

• Server/ Network Planning Checklist Form
• Server/Network Support Plan Form