Tech Support Receiving Log Template | ITAM102-3

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Tech Support Receiving Log Template Word


The Tech Support Receiving Log Template Word is a comprehensive and easy-to-use tool designed to help businesses keep track of their tech support requests. This template is perfect for businesses that receive a high volume of tech support requests and need to ensure that each request is handled in a timely and efficient manner.

The template is available in Microsoft Word format, making it easy to customize and use. It includes fields for recording the date and time of each request, the name of the person making the request, the nature of the problem, and the name of the tech support representative assigned to the request. There is also space for recording the status of each request, including whether it has been resolved or is still pending.

Using the Tech Support Receiving Log Template Word can help businesses improve their tech support processes by providing a clear and organized system for tracking requests. This can help ensure that requests are handled promptly and that customers are satisfied with the level of service they receive. It can also help businesses identify areas where they may need to improve their tech support processes, such as by providing additional training to their support staff or investing in new technology.

Overall, the Tech Support Receiving Log Template Word is an essential tool for any business that wants to provide top-notch tech support to its customers. With its user-friendly design and comprehensive features, it is sure to become an indispensable part of your tech support toolkit.

Tech Support Receiving Log Template

The Tech Support Receiving Log Template includes asset description, asset type, serial number, vendor ID, and more. Tech Support should log Information Technology assets in the “Received” section of ITAM102-3 TECH SUPPORT RECEIVING LOG as they are received. Tech Support should indicate acceptance of Information Technology assets by:

  • Signing and dating the Tech Support Receiving Log on the “Accepted” line (Tech Support should retain Receiving Logs on Information Technology assets for as long as those assets are in service);
  • Placing a control tag, or asset ID tag, on larger assets (PC’s, monitors, keyboards, etc.); and
  • Forwarding the packing slip or invoice to the Purchasing Manager for payment.

The Tech Support Manager is responsible for logging, testing, accepting, installing, maintaining, and preparing for disposal of Information Technology assets. Tech Support is responsible for ordering and receiving software via the extranet. Tech Support is also responsible for updating the Information Technology Asset Inventory when any changes to Information Technology assets have been made.

Tech Support Receiving Log TemplateTech Support Receiving Log Template Details

Pages: 01
Words: 22
Format: Microsoft Word 2013 (.docx)
Language: English
Manual: IT Policies and Procedures Templates
Category: IT Asset Management
Procedure: IT Asset Management Procedure ITAM102
Type: Log

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