Writing Policies and Procedures

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

Does your company lack structure when doing simple tasks? Are your staff members too dependent, seeing the need for them to be more self-reliant? Do you find yourself pondering streamlining the processes of your rapidly expanding company? Then you will begin to understand the question: why is it important to have standard operating procedures?

Want to improve your workflow as a technical writer? Tutor John W. from DoMyEssay shares the 8 best technical writing tools with www.bizmanualz.com that will save your time and make you more productive. What are the best technical writers tools?

Technical writing has always been an important domain for every business to take care of. But as the world changes and becomes more digitized, so has technical writing evolved over time. What makes a good technical writing?

Nonprofits are a nationwide pillar of good deeds. Hundreds of thousands of people recognize the efforts of major nonprofits to make a lasting, positive impact on the world. Organizations such as the Red Cross draw international charitable donations for their efforts, while local nonprofits such as a food pantry or humane society make substantial impacts […]

A policy is a guiding principle used to set direction in an organization. Policies can be courses of action to guide and influence decisions. A procedure is a particular way of accomplishing something. Procedures should be designed as a series of steps to accomplish an end result.

You need policies and procedures to communicate your goals; standardize behavior, processes, and results; train employees consistently; and identify what’s acceptable behavior and what’s not.

Where should you start when writing policies and procedures? Should policies come before procedures, or should it be the other way around?

Writing error-free procedures can be as easy as using these seven simple keys.