The Post Sale Follow Up Procedure outlines the follow-up action and sample telephone script to be used by Customer Service representatives. Customer Service will verify that new customer’s have received their shipment and resolve any problems the customer may be experiencing with either set up or use of their purchase to assure initial customer satisfaction with our products.
The Post Sale Follow Up Procedure applies to sales to all new customers who may be unfamiliar or inexperienced with use of our equipment. (6 pages, 946 words)
Post Sale Follow Up Responsibilities:
Product Manager is responsible for defining and reviewing the effectiveness of product delivery.
Customer Service Management should review and summarize all post-sale reports and forward to the Quality Manager.
The Quality Manager should review/analyze post-sale satisfaction reports periodically (e.g., on a weekly basis) and should review the SL1070-1 POST-SALE SATISFACTION REPORT periodically or as needed.
Customer Service Representatives (CSR), Sales Staff, and all company employees involved in customer interactions should follow up with customers and record customer feedback (negative and positive) information onto the SL1060-1 CUSTOMER SERVICE CONTACT form.