The ISO Management Reviews Procedure ensures that management commitment to the success of the QMS is demonstrated throughout your company through such efforts as reviewing the QMS; to ensure that management reviews are done consistently and with an eye toward improving the ISO 9001:2015 QMS and, ultimately, your company.

This procedure applies to the Top Management, Quality Management, and all other Managers involved with the QMS. (10 pages, 1744 words)

ISO Management Review Responsibilities:

Top Management is responsible for effective implementation of this procedure, as well as for the suitability, adequacy, and effectiveness of the entire QMS.

Department Managers, are responsible for providing information action item status, overall QMS performance, and their respective process performance and effectiveness.

Quality Management is responsible for ensuring that processes needed for the QMS are established, implemented, and maintained. Quality Management is also responsible for reporting to Top Management on the performance of the QMS and any need for improvement.

ISO Management Review Definitions:

Management Team – Consists of Top Management, Department (functional area) Managers, and Quality Management, at a minimum.

Top Management – Generally, a group of Company officers (e.g., chief executive officer, chief financial officer) with primary responsibility for decisions and activities affecting the Company in the long term (e.g., strategic planning); may also be referred to as “senior level management”. Depending on context, the term could refer to a location’s top management (e.g., plant director).

CAR – Corrective Action Report documents steps taken to permanently resolve nonconformities.

COQ – Cost of Quality is a short from of COPQ.

COPQ – Cost of Poor Quality is a method for determining the costs associated with a quality system that include costs of control (prevention and appraisal) plus the costs of failure (internal and external).

CP – Control Plan, is used to control risks identified in an FMEA.

FMEA – Failure Modes Effects Analysis, a method of determining risks and assigning priorities for taking actions to reduce risks.

MSA – Measurement Systems Analysis determines the suitability of measurement devices, users, and the environment measurements are captured within.

MRB – Material Review Board is a team used to determine the disposition of nonconformities.

Objective – an aim, goal, or end of action. In business terms, a well-worded objective is Specific, Measurable, Achievable, Result-oriented, and Time-bound (SMART).

OTD – On Time Delivery is a standard performance measure for delivery processes.

SPC – Statistical Process Control (SPC) is a method of deriving the process variability from the mean to detect special cause variation.

ISO Management Review Procedure Activities

Management’s QMS Commitment
Management Review Agenda
Management Review Documented Information

ISO Management Review Procedure References

ISO 9001:2015, “Quality Management Systems – Requirements”, International Organization for Standardization (ISO), Sep., 2015 http://www.iso.org.
Quality Procedures