The Foreign Currency Procedure summarizes the steps necessary to buy and exchange foreign currency. ABC Bank will buy and exchange foreign currency for customers. This service is provided in conjunction with XYZ Bank and certain fees, as described below, will be charged to the customer. This procedure applies to ABC Bank customers and the personnel responsible for processing their foreign currency transaction requests. (2 pages, 604 words)

When buying foreign currency for ABC Bank customers, you should obtain the customer’s name, address, telephone number and determine the amount of foreign currency the customer would like (i.e. $100 U.S. worth of foreign currency or the value of $100 in foreign currency) and note this information on a foreign currency order form. When exchanging, determine the different types of foreign currency (i.e. Italian Lira, English Pounds, Swiss Francs, etc.) the customer wants to exchange, as each type of currency needs to be treated as a separate transaction.