Are you tired of juggling multiple customer support requests and struggling to keep track of them all? Look no further than the Software Consulting-Customer Support Log Template Word from Bizmanualz.

This customizable template is designed to help you streamline your customer support process and keep track of all customer inquiries in one place. With easy-to-use fields for customer information, issue details, and resolution status, you can quickly and efficiently manage all customer support requests.

Not only does the Software Consulting-Customer Support Log Template Word help you stay organized, but it also allows you to analyze your customer support data. With built-in reporting features, you can easily identify trends and areas for improvement in your customer support process.

Plus, the template is fully customizable to fit your unique business needs. Add or remove fields as necessary to create a customer support log that works best for you.

Don’t let customer support requests overwhelm you any longer. Invest in the Software Consulting-Customer Support Log Template Word and streamline your customer support process today.

Software Consulting-Customer Support Log Template

If the customer reports a software problem, the customer software consultant should enter the problem into the Software Consulting-Customer Support Log Template. The consultant should determine if the problem is:

An error or deficiency in the base product; or
A request for a new feature or enhancement; or
An error or deficiency in the customized components of the product.

The consultant should act to resolve the problem, updating the activity record in ITSW111-3 SOFTWARE CONSULTING-CUSTOMER SUPPORT LOG, as needed. The Customer Consulting Manager should review, analyze, summarize, and report on consulting activity, as documented in the Software Consulting-Customer Support Log, and submit such a report to IT Management on a monthly basis, at a minimum.

IT Management may identify problems in and recommend revisions to the consulting process as a result of such reports. When the consulting process has been changed, IT Management should review the process within one month, to ensure that prescribed changes have been implemented and are yielding the desired results.

Software Consulting-Customer Support Log Template Details

Pages: 01
Words: 30
Format: Microsoft Word 2013 (.docx)
Language: English
Manual: IT Policies and Procedures Templates
Category: Software Development
Procedure: Software Services Procedure ITSW111
Type: Log