Are you looking for a comprehensive and easy-to-use template to help you create a post-sale satisfaction report that meets ISO9001 2015 standards? Look no further than the ISO9001 2015 Post-Sale Satisfaction Report Template from Bizmanualz.

This template is designed to help you gather and analyze feedback from your customers after they have made a purchase from your company. By using this template, you can ensure that you are meeting ISO9001 2015 requirements for post-sale satisfaction reporting, while also gaining valuable insights into how your customers perceive your products and services.

The ISO9001 2015 Post-Sale Satisfaction Report Template includes sections for gathering information on customer satisfaction, product quality, delivery times, and more. It also includes a section for analyzing the data you collect, so you can identify areas where your company can improve and make changes to better meet the needs of your customers.

With this template, you can easily create a professional-looking post-sale satisfaction report that meets ISO9001 2015 standards. It is available in Microsoft Word format, so you can customize it to meet the specific needs of your company.

Don’t settle for a subpar post-sale satisfaction report. Use the ISO9001 2015 Post-Sale Satisfaction Report Template from Bizmanualz to ensure that you are meeting ISO9001 2015 standards and gaining valuable insights into how your customers perceive your products and services.

Post-Sale Satisfaction Report ISO Template

A Post-Sale Satisfaction Report ISO Template should be completed with the customer’s order information before the Customer Service representative, or CSR, places the call. The outline of the script provided on QP1190-1 POST-SALE SATISFACTION REPORT should be followed, for the most part; however, the CSR should be trained to speak confidently and in a conversational style, substituting words or phrases that will put the customer at ease and help the CSR establish rapport.

If the customer expresses dissatisfaction – for any reason – the CSR should, if possible, take the necessary reasonable action to resolve the matter. If the CSR is unable to resolve the issue on his/her own in a timely manner, it should be escalated to the Customer Service Manager. Upon completing the call, the CSR should finish filling out the Post-Sale Satisfaction Report. The CSR should file the original report in the customer file or database. The CSR should submit a copy of QP1190-1 POST-SALE SATISFACTION REPORT to potentially affected/interested parties (e.g., Sales, Engineering, Quality) whenever a customer makes an unusual or informative request or comment.

Post-Sale Satisfaction Report ISO Template Details

Pages: 01
Words: 91
Format: Microsoft Word 2013 (.docx)
Language: English
Manual: ISO 9001
Procedure: ISO Customer Satisfaction Procedure QP1190
Type: Report