The Sales Manager should prepare a specific customer communication plan for each customer, using the Customer Communication Plan AS Template as a guide. Each Aerospace Customer Communication Plan should, at a minimum, consist of:
AS1070-1 CUSTOMER COMMUNICATION PLAN covers contact information, target audience, method of delivery, frequency, and more. The Sales Manager should initiate contact with the customer and serve as the primary point of contact for the customer through its acceptance/rejection of the company’s bid (proposal). Once a customer purchases, leases, or contracts for the company’s products/services, a customer service rep (CSR) should be assigned to that customer. The assigned CSR should handle all post-sale communication with the customer.