The Account Closing Request Template should be completed with information such as name, address, and reason for closing after it has been determined the customer wants to close the account. You should first determine the reason the customer is closing the account and resolve any conflict if possible to maintain positive relations with the customer.
Verify with the customer the amount of outstanding debits (ATM withdrawals, checks, automatic withdrawals, early withdrawal penalties, collections, holds, etc) and ensure that funds are available when figuring the ending balance. Determine the balance the customer should receive, including interest if it is an interest bearing account.
Cancel ATM cards associated with the account. Ensure other services, such as loans and safe deposit boxes, are canceled if necessary. Complete BNK106-1 ACCOUNT CLOSING form and obtain new address if necessary.
Ensure the customer closing the account is authorized to do so by obtaining and verifying his or her signature. Disburse funds to the customer in the form requested (i.e. cash, check, transfer to another account).