AS9100 Customer Service Log Template Word
The AS9100 Customer Service Log Template Word is a comprehensive tool designed to help businesses in the aviation, space, and defense industries to manage their customer service activities effectively. This template is specifically tailored to meet the requirements of the AS9100 standard, which is a widely recognized quality management system for the aerospace industry.
The AS9100 Customer Service Log Template Word is easy to use and customizable, allowing businesses to tailor it to their specific needs. The template includes sections for recording customer complaints, inquiries, and feedback, as well as tracking the status of each issue and the actions taken to resolve them. It also includes a section for documenting customer satisfaction surveys and analyzing the results to identify areas for improvement.
Using the AS9100 Customer Service Log Template Word can help businesses to improve their customer service processes, enhance customer satisfaction, and comply with the AS9100 standard. By keeping track of customer issues and feedback, businesses can identify trends and patterns, and take proactive measures to address them. This can help to prevent recurring issues and improve overall customer satisfaction.
The AS9100 Customer Service Log Template Word is a valuable tool for businesses in the aerospace industry that are committed to providing high-quality customer service. It is easy to use, customizable, and designed to help businesses comply with the AS9100 standard. By using this template, businesses can improve their customer service processes, enhance customer satisfaction, and ultimately, achieve greater success in the highly competitive aerospace industry.
>Customer Service Log AS Template
The Customer Service Log AS Template should be completed by the Customer Service Representative upon receipt of a customer contact/complaint as defined above (i.e., service call, customer survey, via a salesperson, etc.). AS1070-2 CUSTOMER SERVICE LOG includes, at a minimum:
- Contact date and time;
- Customer identity (company name, contact’s name, phone number, etc.);
- Contract number;
- Product description; and
- A brief description of the problem, complaint, or other reason for the contact.
The log entry should remain “open” until the issue is resolved. Customer Service Representatives should review the Aerospace Customer Service Log periodically and evaluate for recurring problems or complaints. If a problem or trend is detected, the Customer Service Manager should review the situation with the Quality Assurance Manager and Engineering.
Based upon the results of this review, appropriate investigation and corrective action will be determined. If complaints of a similar nature are identified, Customer Service Representatives should report the issue to Management.