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Where should you start when writing policies and procedures? Should policies come before procedures, or should it be the other way around?

Writing Effective Procedures is as much a part of planning as it is about how management plans to use procedures.

People scan crowded inboxes quickly, which makes it difficult to manage email effectively. A useful message can still be deleted when its subject line is vague, exaggerated, or hard to understand. Learn how to write email subject lines that get opened by making the value clear, matching the promise to the message, and testing one […]