June 22, 2022
nonconformance corrective action

How Do You Correct Nonconformances with Corrective Action?

While having an established process is important, you should use situational information to deal with non-conformances and other problems on a case-by-case basis.
April 6, 2022
Customer Voice

Why is the Voice of the Customer Important in Business?

Many companies say they know their customers, but are they really listening to thier needs?
March 28, 2022
Customer communication

Is Customer Feedback Important to Your Business?

Inputs to corrective action should come from analyzing customer feedback and from internal sources.
February 27, 2022
Data Management

Final Step Before ISO 9001 Certification is Data Management

Putting an ISO 9001 Quality Management System in place is manageable when done is stages. Clause 7 record keeping is extensive, and it makes sense to save it for the last phase.
July 14, 2021
strategy

How Do You Know if Your Strategy is Working?

This is what management strategy is all about -- what you're NOT going to do as much as what you ARE going to do.
July 12, 2021
attract new customers

How Business Analytics Improves Customer Experience

Solid customer relationships are the core of any successful business. Because of this, company leaders worldwide are taking full advantage of tools, techniques, and systems that help strengthen these relationships. But, of course, one of the best ways to build strong relationships with customers is to provide an exceptional customer experience. And you can ensure you’re providing an excellent customer experience by utilizing business analytics. Learn how business analytics improves customer experience.
June 5, 2021
Feasibility Study

What is Meant by a Feasibility Study?

Simply put, the goal of the feasibility study is to answer the question, "Should we undertake the project?"
May 21, 2021
Ecommerce Experience

What Makes a Good Ecommerce Experience?

When you consider the context of online retail stores and e-commerce business, customer experience means how any brand can engage the clientele on the internet. Although the main concern for people will be the performance of your product, your clients also have to be happy about the customer service provided. What else makes a good ecommerce experience?
May 14, 2021

How Do You Make a Client Feel Special?

Finding clients who want to work for you long-term can often be challenging. That is especially true if your line of work is filled with other businesses offering similar services to yours. Even if you’re offering innovative services or products, treating clients professionally should always be your imperative. How do you make a client feel special?