voice of the customer

While having an established process is important, you should use situational information to deal with non-conformances and other problems on a case-by-case basis.

Many companies say they know their customers, but are they really listening to thier needs?

Inputs to corrective action should come from analyzing customer feedback and from internal sources.

Putting an ISO 9001 Quality Management System in place is manageable when done is stages. Clause 7 record keeping is extensive, and it makes sense to save it for the last phase.

This is what management strategy is all about — what you’re NOT going to do as much as what you ARE going to do.

Solid customer relationships are the core of any successful business. Because of this, company leaders worldwide are taking full advantage of tools, techniques, and systems that help strengthen these relationships. But, of course, one of the best ways to build strong relationships with customers is to provide an exceptional customer experience. And you can ensure […]

Simply put, the goal of the feasibility study is to answer the question, “Should we undertake the project?”

When you consider the context of online retail stores and e-commerce business, customer experience means how any brand can engage the clientele on the internet. Although the main concern for people will be the performance of your product, your clients also have to be happy about the customer service provided. What else makes a good ecommerce […]

Finding clients who want to work for you long-term can often be challenging. That is especially true if your line of work is filled with other businesses offering similar services to yours. Even if you’re offering innovative services or products, treating clients professionally should always be your imperative. How do you make a client feel […]