procedures

Writing good standard operating procedures has a lot to do with how you use verbs. How can you make sure your procedures have verb power?

A policy sets direction by stating what an organization expects and why. A procedure turns that direction into repeatable steps that explain how, when, and by whom the work is done.

You need policies and procedures to communicate your goals; standardize behavior, processes, and results; train employees consistently; and identify what’s acceptable behavior and what’s not.

Where should you start when writing policies and procedures? Should policies come before procedures, or should it be the other way around?

Writing error-free procedures can be as easy as using these seven simple keys.

Don’t go into long explanations or try to dispense too much information. Complexity is an enemy of consistency and quality.

All policies and procedures manuals from Bizmanualz follow the Plan-Do-Check-Act (PDCA) cycle. The new procedure writing guide emphasizes this concept.

Careful organization of your policies and procedures manual will be vital to its readability and usefulness. Do you know how to correctly organize this?

Many get these terms mixed up: policy, business Process, Procedure, and Work Instruction. In truth, most people create work instructions and refer to them as procedures. Or they will write a procedure, which is really a process. Some think of these terms as interchangeable. What is a work instruction?