Having an SOP manual is great but the question most often asked is how do you get started writing an operations manual? Well it is a lot easier than you think. Follow these five steps and you will have a well-defined SOP manual of your critical policies, procedures, and forms.
Research has found that if a manual or piece of training material is written in a non-authoritative style, the reader will likely not trust what has been written and often abandon what they are reading. How do your write authoritative SOP manuals?
Keeping certain concepts in the forefront ?? like change and appropriateness of language, among others ?? helps you craft the sort of policies and procedures manual that meets or exceeds everyone's needs.