I once witnessed a novice manager’s development, and it was very successful. This person managed to avoid almost all the typical mistakes of novice managers. Analyzing the situation, I realized: this happened not only because he is a great guy, possessing all the right qualities and skills of a good manager, but also because the absence of deep expertise in the subject area allowed this person to avoid many mistakes which are natural for an expert. What are common mistakes new managers make? Continue reading What are Common Mistakes New Managers Make?
A manual system of document control — paper documents, logs, change records, manila folders, hanging folders, labeling “systems”, filing cabinets, a manual check-out system (with policies and protocols) — is a lot of work, no question about it. Have you ever thought about what it costs to manage such a system of policies and procedures? To answer this question, let’s look at the three main costs of managing policies and procedures. Continue reading What’s it Cost to Manage Policies and Procedures?