guide

Does your company lack structure when doing simple tasks? Are your staff members too dependent, seeing the need for them to be more self-reliant? Do you find yourself pondering streamlining the processes of your rapidly expanding company? Then you will begin to understand the question: why is it important to have standard operating procedures?

Many get these terms mixed up: policy, business Process, Procedure, and Work Instruction. In truth, most people create work instructions and refer to them as procedures. Or they will write a procedure, which is really a process. Some think of these terms as interchangeable. What is a work instruction?

Are you struggling to gain a competitive edge against your counterparts? Or is the disconnect between your business and customers widening every day? This could be a problem with your brand’s public image. How do you build a strong brand image?

The ultimate style guide for your policies and procedures is the user — the employee responsible for the process.