For those who work with business processes, we know that variability is the key factor. The desired state is more consistency and less variability. When processes have wide variability and inconsistent results, we call the process out of control. When business processes operate within established limits, the process is considered in control. So What is meant by variation in processes? Continue reading What is Meant by Variation in Processes?
Control charts are really two time-based charts plotted on the same form. For simplicity’s sake, we will focus on control charts for variable individual readings because this chart is usually most useful in understanding and improving business processes. Continue reading How to Use Control Charts for Continuous Improvement