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Quality Management should enter the corrective action request in the Corrective Action Log ISO Template. QP1040-2 CORRECTIVE ACTION LOG covers CAR number, date opened, source, problem description, and more. The Department Manager should assign an employee or employees to investigate the cause and/or take the necessary action(s) to correct and eliminate the recurrence of the problem, assign a target completion date, and notify QM of the assignment.
QM should update the Corrective Action Log ISO Template accordingly. If the corrective action takes more than one business day to complete, the person assigned responsibility for the corrective action should give a periodic (e.g., daily) status report to the Department Manager.
The QM should periodically (e.g., weekly) review the status of open corrective actions with Department Managers to help ensure actions are appropriate and are completed in a timely manner. If QM determines that the corrective action has been effective, they will inform the affected Department Manager of the “closed” status of the request and update the QP1040-2 CORRECTIVE ACTION LOG accordingly.