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Information Technology Managers or its representative should maintain an IT Outsource Record Template on every Information Technology outsourcer and every outsourcer record should be kept in an Information Technology Outsourcer file. ITAD109-2 IT OUTSOURCER RECORD covers outsourcer ID, outsourcer name, product/service description, IT project ID, and more.
Outsourcers should be evaluated on an ongoing basis, at regular intervals, by Information Technology Managers. Outsourcers should be evaluated on the basis of performance requirements (measured against Service Level Agreements) and conformance to company standards and policies. Any outsourcer found not in compliance should be handled in accordance with the IT Vendor Selection procedure.
The company-outsourcer relationship should be managed so as to meet the company’s needs and requirements, conform to company budget requirements, and promote the company’s goals and objectives. This should be done by Information Technology Managers or an appointed representative, whose responsibilities should include: