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Patients may want to learn more about certain topics that affect their families by contacting different agencies that specialize in those areas. The receptionist should create and maintain an Information Referrals List Template with the phone numbers for these various organizations in order to give a prompt referral to patients. MDO108-1 INFORMATION REFERRALS lists phone numbers for organizations such as Alcoholics Anonymous, American Diabetic Association, National Kidney Foundation, and more.
The medical office should have literature and phone numbers for information referrals on hand to aid in educating patients on how to care for their physical well being throughout life. It’s important to keep patients educated on disease prevention, general health and recognizing symptoms. The most important step in fighting illness is prevention. In order to prevent illness, it is important to keep patients educated. To this end, patient information should be made available in the office. These will be provided in the form of pamphlets and brochures and will be placed in both the patient waiting area and in patient examination rooms.