July 6, 2015

Why Customer Satisfaction Is Key

Taking care of your customer, listening to them and acting on their best interest always pays off.
February 12, 2015

What Are the Customer’s Requirements?

To get customer requirements, you just have to ask. If only it was that easy...
May 4, 2013

How to Get the Most out of Your Customer Feedback

Inputs to corrective action should come from analyzing customer feedback and from internal sources.
April 6, 2013

How to Listen to the Voice of the Customer

Many companies say they know their customers, but are they really listening to thier needs?
January 19, 2013

How Can a Business Blog Helps You Serve and Attract Customers?

Make your blogging relevant: Listen to what customers are saying in meetings and tune in to whatƒ's on customerƒ's minds.