Business Category: Improve Management Systems


How to Build an Effective Management System

Imagine what a professional football team would be like without an Effective Management System focused on a regimen of practice drills. Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed. Continue reading…

Is Your Management System Delivering Improvement?

A common process maturity level in many organizations is Phase Two — Documentation. Frequently, this is where organizations get stuck, and are not able to advance in their management system maturity. We’ve also covered Phase three — Process Stability. The next two levels in our process maturity model are called the third level Corrective Action Phase and the fourth level Preventive Action Phase, and we will see why they are so difficult to reach. Continue reading…

What Are the Top Ten Preventive Actions?

There are two types of actions in an ISO 9001 Quality Management System: Corrective action and preventive action. Many people struggle with just what preventive actions look like and how they differs from a corrective action. What’s funny about this discussion is how everyone tries to explain the difference as merely an interpretation of the words “occurrence?” and “potential?” Continue reading…

What Is a Company Office Manual?

Do you have a company office manual? Most small businesses do not, yet most large (fortune 500) companies do. What does that say about the importance of policies and procedures to your organization? One thing is clear, if you want to grow into a large enterprise, then eventually you will need a company office manual to provide the instruction and guidance your employees require. Continue reading…