While a great site design is certainly important, if you fail to give your customers a great user experience (UX) with precise instructions and easy-to-follow processes in their customer journey, you’re bound to lose them. You also must have a good Ecommerce experience. How can you improve Ecommerce UX for better conversions?
So, maybe you’ve spent hours perfecting how your Ecommerce shop will look and feel. You’ve staged professional product photos. Almost everything is ready before you launch your site. But after your launch your website and notice nothing seems to be happening as days, weeks, or even months pass.
Could it be because your overall user experience isn’t where it needs to be? Your customers are busy. They want to waste their time looking through an e-commerce shop and come out empty-handed. Remember that a lost customer is also a lost conversion.
Ecommerce UX design is vital because it allows your online customers to stay on your site and make a purchase. This, in turn, fosters loyalty from your customers, and boost your e-commerce conversions.
Thus, prospects prefer to shop on your online store because it makes it easy for them to do so. Moreover, customer retention allows you to decrease your marketing budget as you focus on boosting your sales.
But how to make it easy for your visitors to convert into paying customers? First, you need to ensure what they need to do and where to go before they even land on your site. This can be as simple as adding “Shop” to your navigation menu.
Now, we’ll look through the ways how you can create an excellent site UX that can significantly affect commerce conversions:
A user might look into your site for no specific reason or purpose. However, excellent navigation is what will prompt them to make that purchase.
So, you must show users:
It would help if you also made your navigation UX sticky. That way, it always shows on top of the user’s screen even if they’re scrolling down the page. That way, you can enhance engagement and get more clicks on your content.
When it comes to boosting conversions and sales, product photography is essential. Many buyers will check out product photos first before they can ultimately come up with a decision. That’s why having the right product images makes a significant difference in making faster conversions.
For a great product page UX, a good tip is to improve your image size and quality. This allows users to look through crucial product details early in the buying and comparison stage.
When it comes to the information you put out and product specific, you have to ensure that the reader can easily understand your message and scan through it. That’s because bulk paragraphs are a major turnoff.
Having on-site conversion messaging is a fantastic tool that you can use to communicate the benefits your brand can bring to prospective customers. This will inform your visitors early on about your site’s on-site messaging, user experience, and customer journey.
Moreover, this avoids wasting their time and causes them to go to other sites to look for more information and better offers.
The next question is, how do you optimize your site for usability? Well, one of the relatively best ways for you to do that is to see if there are any pages on your site where your site visitors are dropping off.
Once you identify these pages, you can then use user recordings and heat maps to see how users interact with your site on that page.
More and more minimalist sites are trending in the commerce space. Why? Well, because they’re relatively easier to adapt to. Not to mention, they load faster. One of the essential arguments behind minimalism is that it lets the user focus their full attention on your products and services.
So, ensure you use as much whitespace as possible and have easy navigation and large fonts for enhanced accessibility. However, it would be best if you didn’t hide important navigation buttons on your site in favor of minimalism, as it may look awkward.
One of the main reasons why users tend to abandon their carts is that the checkout process is too complicated, frustrating, or hard to follow.
Forms that ask a ton of information, such as unnecessary things, and forms that are unclear of the information they’re asking, eventually lead to lost sales.
So, as much as possible, you must streamline your process.
Personalization is the heart of all e-commerce store optimization methods since it allows brands to create constructive relationships with customers and know what visitors want in the first place.
This is vital in the online marketplace, where customers have endless options. Surprisingly, according to a study, 45% of organizations have already personalized their homepages.
UX is all about your customers. When designing an ecommerce store, particularly with product pages, you must ensure that they’re customer-centric.
Users will need specific information before they can make a purchasing decision. Is that information readily available, or do they have to search your site for it?
Images should be placed in the front and center. The product info should also be adjacent to or close to the image they’re viewing. Similarly, the shipping information, price, color, and sizing options should also be laid out in a way that’s easy for them to understand.
A great site design isn’t just about aesthetics. Instead, it’s about making the website accessible and easy for visitors to look through your site and purchase online. Optimizing your site UX enhances vital metrics crucial to your business, from revenue to retention.