The ISO 9001 2015 standard has a number of document requirements and specifically calls out 7.5.3 Control of Documented information. To understand what documents or a records are required (the new standard does not make a distinction) first let’s clarify what are documents and records.
One of the most typical internal audit findings (nonconformities) is discovering that workers are not following procedures or work instruction. Surprisingly, while ISO 9001 requires you to establish procedures as needed, there is no ISO clause that requires anybody to follow such plans! What ISO 9001 clause is used writing audit findings for not following procedures?